Privacy Policy

1. Introduction

Auto Spark Motors ("we," "us," "our," or "Company") operates the autosparkmotors.com website (the "Site"). We are committed to protecting the privacy of our visitors and customers. This Privacy Policy applies to the Site and all related applications, services, and workshop tools.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out our contact forms or service booking forms
• Request a car service quote or workshop appointment
• Subscribe to service reminders, seasonal offers, or newsletters
• Call us directly or send us emails and WhatsApp messages
• Bring your vehicle to our workshop for diagnostic inspection or repair

This information may include:

• Name and contact details (email address, mobile phone number)
• Car details (make, model, year, fuel type, registration number)
• Service history, repair complaints, and requirements
• Billing details and invoice records
• Any other notes or inspection instructions you choose to provide

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect standard diagnostic details about your visit, including:

• Your IP address
• Browser type, version, and operating system
• Device information and screen resolution
• Pages visited, timestamps, and referring URLs
• reCAPTCHA verification security tokens to prevent spam abuse

2.3 Cookies and Tracking Technologies

We use session cookies and essential technologies to protect the booking form against forgery (CSRF protection) and enhance browsing speed. You can control cookie preferences through your browser settings. Disabling cookies may affect form submission capabilities.

3. How We Use Your Information

We use the information we collect for the following specific workshop and service purposes:

• Service Delivery: To schedule appointments, inspect vehicles, procure genuine OEM/OES spare parts, and perform vehicle repairs.
• Communication: To confirm bookings within 24 hours, provide repair progress updates, and answer service inquiries.
• Customer Support: To provide warranty assistance and follow-up post-service satisfaction calls.
• Billing & Invoicing: To generate transparent GST service estimates, tax invoices, and maintain service history.
• Legal Compliance: To comply with applicable tax, road transport, and motor vehicle regulations in India.
• Safety & Anti-Abuse: To prevent fraudulent bookings and ensure the security of our website.

4. Data Sharing and Disclosure

4.1 With Whom We Share Your Information

We strictly do not sell, trade, or rent your personal information to third parties. We may share necessary details only with:

• Authorized Workshop Technicians: Internal automotive technicians directly servicing your vehicle.
• Technology Providers: Secure hosting, transactional email delivery, and SMS/WhatsApp gateway providers who facilitate customer alerts.
• Legal Authorities: Government bodies or law enforcement agencies when required under applicable Indian laws.

4.2 Data Storage Location

Your personal and booking data is stored securely in India. By using our website and services, you consent to this processing in accordance with Indian information technology regulations.

5. Data Security

We implement appropriate technical and operational security measures to protect your personal details against unauthorized access, loss, or disclosure:

• SSL/TLS 256-bit encryption across the entire website
• Secure database servers with strict access controls
• Zero transmission of raw payment card numbers (payments handled via secured UPI / banking terminals)
• Continuous security monitoring and software patch updates

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and request correction of your personal and vehicle records. Contact us at support@autosparkmotors.com to review your stored service history.

6.2 Opt-Out of Marketing

You can opt out of non-essential promotional messages at any time by contacting us directly. Essential service alerts regarding active vehicle bookings will continue to be delivered.

6.3 Right to Deletion

You may request deletion of your account records, subject to statutory tax and invoicing retention requirements mandated under Indian commercial laws.

7. Children's Privacy

Our website and services are intended for automobile owners and drivers aged 18 and older. We do not knowingly collect information from children.

8. Third-Party Links

Our website contains Google Maps links and external service references. We encourage you to review the privacy policies of any third-party services you access through external links.

9. Compliance with Indian Laws

We operate in compliance with applicable Indian information technology and consumer protection frameworks, including:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Consumer Protection Act, 2019
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

10. Changes to This Privacy Policy

We may periodically update this policy to reflect operational improvements or legal adjustments. Any modifications will be indicated with an updated "Effective Date" at the top of this page.